Frequently Asked Questions

The bones and remains I find locally and clean myself. Sporadically, I also get them from trusted sources and taxidermists I've got to know through the years. Sometimes people give them to me as they find bones themselves but I always ask how they are obtained! I never ever get them from (trophy) hunters, poachers, gamekeepers or dump sites used by hunters as I am strictly against this.  I am a huge animal lover respecting all animals, even after they have lived.  You can find more info by clicking the "Ethics" section.

I make short instructional videos on social media and YouTube and plan on doing more in the future. You can find some videos in the Work In Progress tab under the About section. 

Pinning butterflies, beetles, insects and invertebrates can be challenging when you just start out as they are dead and therefore very delicate. And I'm not even mentioning the inbetween steps! It takes time and a lot of patience. It took me a couple of years to do it right.

There are many tutorials online, I am just showing you what works for me. :)

Items will be posted once a week, twice whenever possible. Please take note that delivery estimates are continuously changing due to ongoing Covid, postal strikes and weather conditions. Once the parcel is in the post office, it's out of my hands. I will always send you a tracking number and that is all I will have too. I Unfortunately it's impossible to give an estimated delivery date due to the above mentioned reasons. I won't and can't chase deliveries for these matters. 

Please note: If your order contains three items or more, I will if necessary, divide the order into more parcels, this due to the fragility of the products I make. My goal is to get your delivery to you as safe as possible. Please keep this in mind before ordering. 

Very important: I will send items out once the payments are processed and received. PayPal payments go through immediately, note that card payments will take longer to clear, sometimes up to a week. This is unfortunately out of my hands. I will not send orders out until payments are cleared. You will receive a dispatch email once your order has been shipped.

Accidents can happen as the nature of the pieces are fragile. Do not panic, most damage is repairable. Send an e-mail with clear photos of the damage and once the item is returned I will happily do so at no extra costs. I might not be able to return the piece in it's original state but I will do my best. Please keep in mind that antennae on butterflies and moths are the most delicate parts of their bodies and they can fall off. I am happy to fix this if it happens, but there is no guarantee it won't happen again during transit. 

My return address is always attached on the parcel. If lost, you can request it through email.

Returns will only be accepted on damaged items by postal services. Please check your parcel before accepting it and if it shows signs of damage, refuse to sign for it. This way the parcel will be returned back to me and I will repair if needed, investigate, send a replacement or issue a refund after inspecting and revising. 

Note that there will be no refunds nor returns on items on sale as I did in the past as a good gesture as this has been taking advantage of. I strictly advise NOT to open frames, domes, bottles etc. as they can get damaged. I am NOT responsible for that and therefore don't refund. In the event of opening products as mentioned above anyway and claiming it arrived damaged, no refund will be given. 

All orders through the website are sent out by Royal Mail 2nd Class Signed For. Returned orders must be returned within 7 days with Signed For and claims must be made within 24 hours. If you don't return it recorded and tracked as mentioned above, I am not responsible for loss of parcels by Royal Mail nor for their postal performance. I will not refund unrecorded parcels. Postage costs will not be refunded. 

I do not post internationally. Please note I do not post to P.O. boxes either, I only send to addresses within the UK.

Please do if there is something not clear. You can contact me by email: [email protected] and for general enquiries you can use the contact form on the website. Please do NOT send any messages on social media as the message sections are closed and I therefore don't receive them. Please email me instead.